• General

  • How much does a VOLT™ Bike weigh?

    Our lightest ebike the VOLT™ Metro LS weighs in at 21.6kg, including the battery. Our heaviest commuter bike is our Burlington weighing in at 23.8kg.

    The specific weight for each of our models can be found in the specifications of the bike's page.

  • What happens if water gets in the motor?

    Our motors are designed and built to withstand any potential damage by water. The motor is included in our 'two years peace of mind' warranty.

  • How far can I cycle on one charge?

    All our batteries are 36V and are available in ‘Standard’ (60+ miles) or ‘Large’ (80+ miles) sizes.

  • Are VOLT™ bike’s covered by a warranty?

    Yes, all our bikes come with a two year warranty covering the frame, motor and battery. Electronic components such as electronic cabling, LCD display, throttle and electronic brake cut off also have a 2 year warranty. We give a 1 year warranty on the charger, lights and all non-wearing mechanical parts.

  • Does my e-bike arrive fully assembled?

    Yes, all our electric bikes are sold fully assembled and ready to ride.

    You can arrange to pick it up from our London Showroom or have it delivered to your nearest bike shop outside the M25.

  • Can I try before buy?

    Yes. We want everyone to know the joys that riding an e-bike brings. That's why we encourage people to either visit our London Showroom or one of our 100 plus UK dealers to enjoy a free test ride for themselves.

    You can book here or call us on 020 7378 4728 to arrange your free test ride.

  • Can an electric bike save me money on my commute?

    Yes, as a matter of fact next to fitness it’s one of the main reasons people choose to cycle to work. In London an annual zone 1-6 Travelcard costs over £2,774. For this you could buy any of our current range of electric bikes and still have change. When bought on the Cycle to Work Scheme you can save even more! We also offer 0% finance to help spread the cost.

  • Can I use my VOLT™ E-bike in the rain?

    Yes, all VOLT™ bikes electrics are safely housed to protect them whilst cycling in even the worst weather.

    It is essential however that after riding in wet weather to remove the battery and dry the battery housing and terminals with a cloth or towel.

    (Don’t fully submerge the bike in water or wash your frame using a pressure washer.)

  • Can you purchase a VOLT™ bike on Cycle to Work Scheme?

    All our e-bikes are available on the Cycle to Work Scheme. Use the form on our Cycle to Work page or call us on 020 7378 4728.

  • Are VOLT™ bikes road legal and do I need a license to ride one?

    In Great Britain, if you’re 14 or over you don’t need a licence to ride electric bikes that meet the EAPC requirements. E-bikes do not need to be registered, taxed or insured. The EAPC requirements are:

    1. The bike must have pedals that can be used to propel it

    2. The electric motor shouldn’t be able to propel the bike when it’s travelling more than 15.5mph

    3. The motor shouldn’t have a maximum power output of more than 250 watts

  • Riding an Electric Cycle

  • How does “pedal assist” work?

    When you pedal, the motor is automatically activated and will give you an appropriate amount of power depending on your pedalling.

    The VOLT™ V-Wave System has 4 power levels of electric assists and an Automatic mode. Each level increasing the assistance from the motor. Level 4 can take you up to 15.5 mph. So when going uphill, move to a higher power level and enjoy!

  • How do I adjust the power settings?

    The power options are controlled via an LCD computer which is conveniently placed next to the handle grip. You can change the motor assist level by using the up and down buttons on the display.

  • What happens if I run out of battery while cycling?

    The battery has four LEDs to show you the amount of charge left, you also have a digital reading on the LCD display. However if you run out of battery you can also pedal just like a standard bicycle.

  • Battery

  • Can the battery self-recharge during use?

    Regenerative braking is not currently viable for bicycles. Some products may advertise the technology, however you will find that it increases weight, complexity and cost not to mention the amount of energy recovered is usually less than 2%. We are closely monitoring the technology at VOLT™ so that when it becomes practical we will be among the first to feature it. However VOLT™ batteries can take you from 50-80 miles allowing you to tackle even some of the bravest commutes.

  • How long will the battery last?

    All our batteries will provide 1000 charge cycles without any power loss and are covered by our 2 year warranty.

  • How long will the battery take to charge and how much does a full charge cost?

    Our batteries will charge from completely empty to full in 3 hours* and cost 6p per charge.

  • Where do I buy a new battery and how much will it cost?

    You can buy new batteries on our order page here or over the phone on 020 7378 4728. Batteries are available as a Standard (60+ miles) for £330.00 or Large (80+ miles) for £490.00. Batteries purchased on our website come with a 1 year warranty

  • How does cold weather affect the battery?

    Cold weather can have a slight impact on the voltage of a battery. Batteries are chemical devices, and all chemical reactions depend upon heat for their efficiency. During the colder times of the year if you keep your battery indoors in a warm room and put it on the bike for travel, you should not encounter any problems.

  • How often do I need to charge the battery?

    Best practice is to charge the battery after every use. You should never leave your battery uncharged. The Lithium Ion/Polymer batteries used in the VOLT™ range of electric bikes do not suffer from the memory effect.

    ‘Memory effect’ or ‘floating voltage’ are the common terms used for voltage depression which is usually associated with Ni-Cad and NiMH batteries. The effect is that the battery fails to deliver its original full capacity, seemingly to have ‘remembered’ previous part charge levels.

  • Do I have to remove the battery to charge it?

    You do not! Our batteries have a port on them that allows them to be charged while still on the bike.

  • Security

  • How do I secure the battery?

    Our batteries lock into the bike with a key. The battery also detaches from the frame so you can remove it from the bike when locking it up, if you choose to.

    All our batteries come with at least 2 keys. Allowing you to keep a spare in a safe place in case you misplace your primary key.

  • Is there electric bike insurance?

    Yes, and we strongly recommend your bike is insured. For that reason we are partnered with PedalSure who provides a discount of 15% when accessing the site on www.pedalsure.com/volt. We also offer an additional lock for £30 which will guarantee your bike is insurance approved with PedalSure.

  • Maintenance

  • How do I clean and maintain my VOLT™ Bike?

    Before cleaning your e-bike it’s good practice to remove your battery first. The cleaning process is just like cleaning a regular push bike. It’s best to use a bike cleaner like PRO-GREENMX or just a warm damp cloth.

    Be careful to avoid the electrics & battery terminals. Never use a high-pressure cleaner to wash your electronic bike, it could damage the electronics and never fully submerge your electric bicycle.

  • How often should I service my bike?

    We recommend that you service your bike every year or every thousand miles.

  • Can any cycle shop service my electric cycle?

    Our Electric bike motors are “maintenance free” meaning that the servicing required can be met by any standard cycle shop.

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